Online shopping is great, but we all hate waiting.
Please note that while I try to my best to ensure that time frames are kept to a minimum, I cannot 100% guarantee this can be achieved. Delays are always frustrating and unexpected, but I’ll do my best to keep you informed and updated along the way.
I appreciate your patience and support.
Processing
All products will be processed in a timely manner. Note that pre-order products will be shipped in line with the communicated timeframes and these dates may be extended due to unforeseen circumstances.
Please bear with us as we work through orders, especially around new product launches. There is at times 100’s of orders to work through. If you would like expedited delivery, please get in contact.
Refunds
Refunds
Refunds are not accepted for incorrect ordering or change of mind. In the unlikely event that you are not 100% satisfied with the product or service, please get in contact. I would be more than happy to discuss your options.
Damage
If your product has arrived damaged, please contact me as soon as possible. Every effort has been made to ensure the product is packaged and shipped safely and securely.